Kickserv incident
Degraded performance on calendar, map, and resources
Kickserv experienced a minor incident on February 20, 2020 affecting Web Application (app.kickserv.com), lasting 70d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 20, 2020, 02:52 PM UTC
We're investigating instances of slower-than-usual load times on parts of the Kickserv web application that feature live-updating content. This includes (but may not be limited to) the Map, Calendar, and Resources screens. If you are experiencing unusual slowness in any of these areas, please let our support team know. Thanks!
- identified Feb 20, 2020, 09:58 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Feb 21, 2020, 02:56 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Mar 05, 2020, 08:57 PM UTC
We're still working on improving the performance of live updates for Map, Calendar, Dispatch, and Resources screens. Most people should not see any degraded performance. However, if you have many recurring events or many techs being tracked in the field, you may see a pause in live updating on one of those pages. If this happens to you, just refresh the browser and you'll see your changes. Thanks for bearing with us.
- monitoring Apr 30, 2020, 02:56 PM UTC
We are continuing to monitor for any further issues.
- resolved Apr 30, 2020, 02:56 PM UTC
This incident has been resolved.