Kickserv experienced a minor incident on May 11, 2020 affecting iOS App and Android App, lasting 2d 20h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 11, 2020, 06:15 PM UTC
We're looking into reports of the mobile app (version 3.8) hanging when an employee reminder or time off event is scheduled for the current day. We've paused rollout of 3.8 and will have a fix out as soon as we can. Until this is resolved, we recommend you either refrain from updating to 3.8, or avoid scheduling those types of events.
- identified May 12, 2020, 05:31 PM UTC
The issue has been identified and we are preparing the fix now. Version 3.8.1 will be available for download as soon as it has been tested and approved by the app stores.
- monitoring May 13, 2020, 08:28 PM UTC
Version 3.8.1 of the mobile app is beginning to roll out now. Check your App Store over the next couple of days for an update.
- resolved May 14, 2020, 02:20 PM UTC
Version 3.8.1 of the app, which fixes the blank screen issue, is now available in the iOS App Store and Google Play Store.