Kickserv incident

Unexpected downtime

Critical Resolved View vendor source →

Kickserv experienced a critical incident on July 14, 2020 affecting Web Application (app.kickserv.com) and Customer Center and 1 more component, lasting 23h 12m. The incident has been resolved; the full update timeline is below.

Started
Jul 14, 2020, 05:45 PM UTC
Resolved
Jul 15, 2020, 04:57 PM UTC
Duration
23h 12m
Detected by Pingoru
Jul 14, 2020, 05:45 PM UTC

Affected components

Web Application (app.kickserv.com)Customer CenterSearchQuickBooks Online SyncQuickBooks Desktop SyncEmail NotificationsMobile APIiOS AppAndroid App

Update timeline

  1. investigating Jul 14, 2020, 05:45 PM UTC

    We’re investigating an issue with the availability of the Kickserv web application. Watch this space for updates as soon as they are available.

  2. investigating Jul 14, 2020, 05:56 PM UTC

    Kickserv is once again operating normally. We're looking into the cause of the incident and will post our findings. Thanks for bearing with us.

  3. resolved Jul 15, 2020, 04:57 PM UTC

    We traced the brief downtime to a user error that occurred while deploying a code change to our testing environment. We have updated our deploy procedures to add an extra check for the proper environment before deploying. We apologize for the inconvenience.