Kickserv experienced a notice incident on September 21, 2020, lasting 5h. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Sep 21, 2020, 01:43 PM UTC
We've received reports of the in-app support chat widget not loading properly. We're investigating and will keep this page updated. In the meantime, if you need help, you can check out https://help.kickserv.com or email [email protected].
- investigating Sep 21, 2020, 01:43 PM UTC
We are continuing to investigate this issue.
- investigating Sep 21, 2020, 03:20 PM UTC
If the support widget is not loading for you, you can go to https://help.kickserv.com and try sending a support message from there.
- identified Sep 21, 2020, 03:20 PM UTC
The issue with the support chat widget has been identified and we're working on the fix.
- monitoring Sep 21, 2020, 03:31 PM UTC
The support chat widget should once again be operating normally. Please let us know if you continue to have issues with it.
- resolved Sep 21, 2020, 06:43 PM UTC
This incident has been resolved.