Kickserv experienced a notice incident on December 30, 2020 affecting Web Application (app.kickserv.com) and Customer Center, lasting 18h 11m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Dec 30, 2020, 08:25 PM UTC
We've received a few reports of logo images missing on the dashboard page and on generated estimates or invoices. It's a side effect of a change we recently made to the way we store uploaded files. This should only affect a handful of accounts, but if you happen to be one of them, we're working on restoring those files today. If you'd rather not wait on the fix, you can upload your logo again and everything should go right back to normal. We're sorry for the inconvenience.
- monitoring Dec 30, 2020, 08:43 PM UTC
Any missing logos should now be restored. Please let our support team know if this is not the case for you.
- resolved Dec 31, 2020, 02:36 PM UTC
This incident has been resolved.