Kickserv incident
Possible delays in sending email notifications
Kickserv experienced a minor incident on February 9, 2021 affecting Email Notifications, lasting 3h 20m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 09, 2021, 06:05 PM UTC
We are currently investigating reports from our automated email service that email notifications are being delayed. Thanks for bearing with us while we look into the cause. In the meantime, we suggest you use text notifications to your customers whenever possible.
- monitoring Feb 09, 2021, 06:27 PM UTC
Sending of email notifications has resumed.
- resolved Feb 09, 2021, 09:26 PM UTC
Earlier today, Postmark, our email provider, noticed that a Kickserv trial account was being used to send spam emails. We shut down the offending account and are investigating ways to improve our signup process to better keep spammers out. In the meantime, email sending is back to normal. Thanks for bearing with us.