Kickserv incident

Investigating reports of text messages not being received

Minor Resolved View vendor source →

Kickserv experienced a minor incident on September 10, 2021 affecting Text Notifications, lasting 1d 9h. The incident has been resolved; the full update timeline is below.

Started
Sep 10, 2021, 02:22 PM UTC
Resolved
Sep 12, 2021, 12:01 AM UTC
Duration
1d 9h
Detected by Pingoru
Sep 10, 2021, 02:22 PM UTC

Affected components

Text Notifications

Update timeline

  1. investigating Sep 10, 2021, 02:22 PM UTC

    We've received a few reports of employees not receiving text notifications. We've been unable to reproduce the issue so far, but it may have to do with a problem at our text messaging service. We're continuing to look into it. Please let us know if you have encountered this problem.

  2. investigating Sep 10, 2021, 02:27 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Sep 10, 2021, 08:43 PM UTC

    We are continuing to look for the root cause of the missing text messages, but in the meantime have made some changes that should help ensure they do not get stuck.

  4. resolved Sep 12, 2021, 12:01 AM UTC

    This incident has been resolved.