Kickserv incident

Reports of T-Mobile users not receiving Kickserv texts

Major Resolved View vendor source →

Kickserv experienced a major incident on November 17, 2021 affecting Text Notifications, lasting 5d 1h. The incident has been resolved; the full update timeline is below.

Started
Nov 17, 2021, 07:22 PM UTC
Resolved
Nov 22, 2021, 08:28 PM UTC
Duration
5d 1h
Detected by Pingoru
Nov 17, 2021, 07:22 PM UTC

Affected components

Text Notifications

Update timeline

  1. investigating Nov 17, 2021, 07:22 PM UTC

    We've received reports that Kickserv text messages are not being delivered to T-Mobile subscribers. We're looking into it with our SMS provider and will update this incident as soon as we know more. In the meantime, we advise using email notifications, Kickserv's built-in messaging, and the Kickserv mobile app wherever possible as alternatives to text messaging.

  2. resolved Nov 22, 2021, 08:28 PM UTC

    T-Mobile users are once again receiving texts from Kickserv. There was a configuration problem between Twilio (our text messaging service provider) and T-Mobile that caused a number of texts to be mistakenly flagged as spam by T-Mobile. The problem has been resolved. Thanks for bearing with us.