Kickserv experienced a major incident on December 7, 2021 affecting Web Application (app.kickserv.com) and Customer Center and 1 more component, lasting 19h 46m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Dec 07, 2021, 07:00 PM UTC
Amazon Web Services (AWS), the hosting provider for Kickserv and much of the Internet, is reporting various issues today in its us-east-1 region. Kickserv is hosted in multiple regions, so our performance has so far seen little impact, but this could change at any point. Many services we use also rely on AWS, so you may encounter issues that are out of our control. We'll update this page as events warrant. Thanks for bearing with us. For more details, watch the AWS status page at https://status.aws.amazon.com
- resolved Dec 08, 2021, 02:46 PM UTC
AWS has resolved their issues, so Kickserv should be operating normally once again.