Kickserv experienced a minor incident on March 14, 2022 affecting Web Application (app.kickserv.com) and Customer Center, lasting 1d 5h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 14, 2022, 03:29 PM UTC
We are investigating an issue which is preventing email replies from being received by the Kickserv web application. We hope to have it resolved shortly. Until we do, if you are awaiting a reply from a customer, you may want to follow up with them by phone or separate email. We'll update you when we have more information.
- monitoring Mar 14, 2022, 06:43 PM UTC
We are once again receiving inbound email replies. It appears that Postmark (our email provider) had a misconfigured setting on their end. Thanks for bearing with us.
- monitoring Mar 14, 2022, 07:27 PM UTC
Postmark has let us know that many of the missing email replies can still be processed on a delayed basis. They're running those now. Keep an eye on your message inbox.
- resolved Mar 15, 2022, 08:57 PM UTC
This incident has been resolved.