Kickserv experienced a notice incident on May 9, 2022 affecting Web Application (app.kickserv.com) and Mobile API and 1 more component, lasting 20h 9m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 09, 2022, 06:20 PM UTC
We're receiving reports of problems adding notes and attachments to a job. Both web and mobile applications are affected. We're investigating now and will update this page as soon as we have identified the issue.
- monitoring May 09, 2022, 06:26 PM UTC
We've traced the problem to unexpected latency issues with Amazon Web Services' Simple Storage Service (S3). We've added additional compute resources to compensate and are monitoring the situation in case we need to take further action.
- resolved May 10, 2022, 02:29 PM UTC
We have adjusted our autoscaling to take into account periods of higher S3 latency. If you continue to experience issues when adding notes or files, please let our support team know.