Kickserv experienced a minor incident on July 6, 2022 affecting Web Application (app.kickserv.com) and Stripe Checkout.js and 1 more component, lasting 5d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 06, 2022, 02:25 PM UTC
We've received reports that some accounts are unable to log manual (non-credit card) payments in Kickserv. We're currently looking into the issue and will update this page as soon as we have a resolution.
- identified Jul 06, 2022, 04:10 PM UTC
We've identified the issue with payment logging and are pushing a fix now.
- identified Jul 06, 2022, 09:13 PM UTC
The fix for logging non-credit-card payments has proven more tricky than we anticipated. In the meantime, a page refresh or two should clear up the issue and allow you to log those payments.
- monitoring Jul 07, 2022, 09:58 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 11, 2022, 02:40 PM UTC
This incident has been resolved.