Kickserv experienced a major incident on April 20, 2023 affecting Text Notifications, lasting 5d 20h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 20, 2023, 06:16 PM UTC
SMS text messages from Kickserv are currently not being received by T-mobile subscribers. We're investigating with our SMS provider now.
- investigating Apr 21, 2023, 01:29 PM UTC
We are continuing to work with Twilio (our text message provider) to identify and resolve this. We'll keep you posted. In the meantime, you can always use Kickserv's built-in messaging to communicate with T-Mobile customers.
- monitoring Apr 21, 2023, 02:25 PM UTC
Text message deliveries to T-Mobile subscribers are back to normal this morning. We are continuing to work with Twilio to identify the root cause of the previous outage.
- monitoring Apr 21, 2023, 02:25 PM UTC
We are continuing to monitor for any further issues.
- resolved Apr 26, 2023, 02:42 PM UTC
This incident has been resolved.