Kickserv incident

Server issue with latest version of mobile app

Major Resolved View vendor source →

Kickserv experienced a major incident on July 25, 2023 affecting iOS App, lasting 2h 55m. The incident has been resolved; the full update timeline is below.

Started
Jul 25, 2023, 01:21 PM UTC
Resolved
Jul 25, 2023, 04:17 PM UTC
Duration
2h 55m
Detected by Pingoru
Jul 25, 2023, 01:21 PM UTC

Affected components

iOS App

Update timeline

  1. identified Jul 25, 2023, 01:21 PM UTC

    Our latest iOS app release (3.10.13) is incorrectly using test data. If you use an iOS device, please do not update your app just yet. We’ll get that fixed today.

  2. monitoring Jul 25, 2023, 02:01 PM UTC

    While we work to get a fix approved and released on the iOS App Store, we've made a configuration change on our servers to allow the mobile app to use production data. You'll still see the message "MOBILE_STAGING_SERVER_URL" at the bottom left of your screen, but your Kickserv account's jobs, customers, and employees should all be correct now. We recommend force-closing and relaunching the app for good measure. We'll update this space when a new version with the permanent fix is available for download. Thanks for bearing with us.

  3. resolved Jul 25, 2023, 04:17 PM UTC

    Version 3.10.14 is now available on the iOS App Store. This version contains the fix. If you have version 3.10.13 with the data error, please update your app now. Once you've updated, you will no longer see the "MOBILE_STAGING_SERVER_URL" message.