Kickserv incident
Mobile app "Share in Customer Center" when uploading files
Kickserv experienced a minor incident on June 23, 2023 affecting iOS App and Android App, lasting 129d 23h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 23, 2023, 04:39 PM UTC
With the latest mobile app release (version 3.10.10), we discovered an issue when adding files to a job or customer. If you check the "Share in Customer Center" option, and do not enter a description, the app may crash. We are investigating this now, but there's an easy workaround. Just make sure you enter a description. You can even enter some text and then delete it before uploading. We'll let you know as soon as we have a fix available.
- identified Jun 23, 2023, 06:51 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jun 26, 2023, 01:51 PM UTC
We have released the fix for this issue in version 3.10.11. It is available on the Google Play Store for Android devices and in review in the App Store for Apple devices. We'll let you know as soon as Apple releases to the App Store.
- resolved Oct 31, 2023, 03:51 PM UTC
This incident has been resolved.