Kickserv incident
Emails from Kickserv free accounts to Yahoo and AOL may be sent to spam folders
Kickserv experienced a minor incident on March 7, 2024 affecting Email Notifications, lasting 84d 3h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Mar 07, 2024, 04:18 PM UTC
Some emails sent from Kickserv free accounts to Yahoo or AOL email addresses are being sent to customers' junk mail folders. This is a result of spammers attempting to use Kickserv to send unsolicited email, raising our spam score at certain email providers. We have added measures to eliminate spam, and are working with Yahoo and AOL to resolve this problem more quickly, but spam scores take time to correct themselves. Please be patient and let your Yahoo and AOL customers know to check their junk mail folders for emails from Kickserv. You can also send notifications via text message instead of (or in addition to) email. This gets your customers notified more quickly without the need to check email at all. Check your Messaging settings in Kickserv to enable text messages.
- resolved May 30, 2024, 07:49 PM UTC
This incident has been resolved.