Kickserv experienced a minor incident on December 5, 2018 affecting iOS App and Android App, lasting 1d 19h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Dec 05, 2018, 07:17 PM UTC
We’ve received reports that some jobs are displaying events and charges incorrectly in the mobile app. We’re testing the fix now and will post an update when it’s available for download. This applies to the mobile app only—the web application should function as expected. If you encounter these issues with the mobile app, try quitting and relaunching it.
- monitoring Dec 06, 2018, 06:43 PM UTC
This is fixed in version 3.5.3, which is available now for Android and will be available for iOS as soon as it has been reviewed by the App Store (usually 24 hours or less).
- monitoring Dec 07, 2018, 02:54 PM UTC
Mobile version 3.5.3, which contains the fix, is available in the iOS App Store. If you're affected by this issue, we recommend you update your app right away.
- resolved Dec 07, 2018, 03:01 PM UTC
This incident has been resolved.