Kickserv experienced a minor incident on October 18, 2019 affecting Android App, lasting 3d 4h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 18, 2019, 02:20 PM UTC
We've found an issue that can cause crashes in the latest release of the Android app (3.7.1) and are working on an expedited fix now. If you have not yet upgraded from the previous version (3.7), we highly recommend not updating the app until we release the fix.
- identified Oct 18, 2019, 03:50 PM UTC
We've determined that the Android crash only occurs when the app is running in the background and should not affect app usage, although location tracking may be impacted. Regardless, an app update containing the fix should be released soon.
- monitoring Oct 18, 2019, 06:27 PM UTC
Version 3.7.1.1 is now available in the Google Play Store and should correct the background crash issue.
- resolved Oct 21, 2019, 07:03 PM UTC
The issue that was causing the Android app to crash when running in the background has been resolved, and location tracking should be working as expected in version 3.7.1.1.