Kickserv incident

Google API connectivity issues in contact address field

Minor Resolved View vendor source →

Kickserv experienced a minor incident on December 4, 2019 affecting Web Application (app.kickserv.com), lasting 21h 36m. The incident has been resolved; the full update timeline is below.

Started
Dec 04, 2019, 05:23 PM UTC
Resolved
Dec 05, 2019, 02:59 PM UTC
Duration
21h 36m
Detected by Pingoru
Dec 04, 2019, 05:23 PM UTC

Affected components

Web Application (app.kickserv.com)

Update timeline

  1. investigating Dec 04, 2019, 05:23 PM UTC

    We have received reports of the contact address field not working properly for some West Coast customers. This appears to be an issue with the Google location API that Kickserv uses to look up addresses. We're currently investigating and will post an update when we have more information.

  2. monitoring Dec 04, 2019, 08:45 PM UTC

    The Google API issues appear to have been cleared up. We'll keep this incident open a little longer to make sure it's resolved.

  3. resolved Dec 05, 2019, 02:59 PM UTC

    This incident has been resolved.