Kickserv incident

Database Upgrade

Notice Resolved View vendor source →

Kickserv experienced a notice incident on February 5, 2016, lasting 8d 10h. The incident has been resolved; the full update timeline is below.

Started
Feb 05, 2016, 04:23 PM UTC
Resolved
Feb 14, 2016, 03:00 AM UTC
Duration
8d 10h
Detected by Pingoru
Feb 05, 2016, 04:23 PM UTC

Update timeline

  1. scheduled Feb 05, 2016, 04:23 PM UTC

    To improve service and allow for future upgrades, we will be performing scheduled maintenance to our database that will require a period of downtime on February 13, 2016. Maintenance is scheduled to begin at 7:00pm ET (Feb. 14, 12:00am GMT) and will last approximately three hours. During this time, the Kickserv application (web and mobile) will be completely unavailable. We're excited to complete this maintenance as it will help us implement new and exciting features in the future. We apologize for any inconvenience this maintenance causes, and we thank you for being loyal Kickserv customers.

  2. in progress Feb 14, 2016, 12:00 AM UTC

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  3. monitoring Feb 14, 2016, 02:59 AM UTC

    Database maintenance has been completed. We expect that app response time will be slow over the next few hours as our servers return to normal. Thanks for your patience and understanding.

  4. completed Feb 14, 2016, 03:00 AM UTC

    The scheduled maintenance has been completed.