Is Kickbox Down Right Now? Live Kickbox Status & Outages | IsDown incident

Web App Outage

Major Resolved View vendor source →

Is Kickbox Down Right Now? Live Kickbox Status & Outages | IsDown experienced a major incident on March 6, 2022 affecting Verification API and Management Interface and 1 more component, lasting 3h 31m. The incident has been resolved; the full update timeline is below.

Started
Mar 06, 2022, 05:05 PM UTC
Resolved
Mar 06, 2022, 08:37 PM UTC
Duration
3h 31m
Detected by Pingoru
Mar 06, 2022, 05:05 PM UTC

Affected components

Verification APIManagement InterfaceWebsite

Update timeline

  1. investigating Mar 06, 2022, 07:05 PM UTC

    We are currently investigating an issue where some users cannot sign into the web application. Currently making adjustments that may prevent web app usage for all users.

  2. investigating Mar 06, 2022, 07:10 PM UTC

    We are continuing to investigate this issue.

  3. investigating Mar 06, 2022, 07:25 PM UTC

    We are continuing to investigate this issue.

  4. monitoring Mar 06, 2022, 08:05 PM UTC

    Services have been restored and engineers will begin monitoring duties.

  5. resolved Mar 06, 2022, 08:37 PM UTC

    All services are now working normally. Cached data in redis does not appear to have been properly cleared. This resulted in a scenario where these appliances ran out of memory. Engineering strategies are currently being developed to ensure a similar issue does not occur in the future.