Keypup incident

Jira API returns empty issue list - Outdated Jira reports

Notice Resolved View vendor source →

Keypup experienced a notice incident on September 5, 2025 affecting Data & Reporting, lasting 1d. The incident has been resolved; the full update timeline is below.

Started
Sep 05, 2025, 10:30 AM UTC
Resolved
Sep 06, 2025, 11:16 AM UTC
Duration
1d
Detected by Pingoru
Sep 05, 2025, 10:30 AM UTC

Affected components

Data & Reporting

Update timeline

  1. identified Sep 05, 2025, 10:30 AM UTC

    The Jira API is currently in the middle of an incident, returning an empty list of issues on the /search API endpoint. Other API endpoints are fine and returning data. This problem occurs for most customers but not all. We believe this issue started occurring on September 4th around 4 pm UTC, as Atlassian deployed a fix for another incident occuring the same day. Jira-related reports are still available on Keypup. However, we are currently not receiving updates for Jira issues. Jira-related reports will show information as of September 4th. We have reached out to the Atlassian team, provided a full incident report, and are waiting for next steps.

  2. monitoring Sep 05, 2025, 05:29 PM UTC

    The issue retrieval flow has resumed normal operations. We are currently monitoring the logs to ensure proper activity. A resync of Jira projects will take place during the weekend to ensure the data are up to date.

  3. resolved Sep 06, 2025, 11:16 AM UTC

    This incident has been resolved.