Keypup experienced a major incident on November 18, 2025 affecting Platform (HQ) and Data & Reporting, lasting 4h 45m. The incident has been resolved; the full update timeline is below.
Affected components
Platform (HQ)Data & Reporting
Update timeline
- identified Nov 18, 2025, 02:04 PM UTC
Intermittent traffic issues are preventing users from accessing the platform. This is due to a global outage on the Clouflare side. Cloudflare incident status page: https://www.cloudflarestatus.com/
- monitoring Nov 18, 2025, 02:51 PM UTC
Cloudflare has implemented a fix and is currently monitoring traffic through their network.
- resolved Nov 18, 2025, 06:50 PM UTC
This incident has been resolved.