Keypup experienced a minor incident on December 8, 2025 affecting Platform (HQ) and Data & Reporting, lasting 3h 25m. The incident has been resolved; the full update timeline is below.
Affected components
Platform (HQ)Data & Reporting
Update timeline
- identified Dec 08, 2025, 05:44 PM UTC
The team identified a rogue process on one of our databases tampering with index performance and causing delays in our processing pipeline. The team is currently taking actions to fix this and restore normal service. This action will involve a component restart, which means some platform components will be briefly unavailable.
- monitoring Dec 08, 2025, 06:22 PM UTC
The team has performed maintenance activities on the database to restore performance. The system is currently catching up on updates from the last two hours.
- resolved Dec 08, 2025, 09:10 PM UTC
This incident has been resolved.