Keypup experienced a minor incident on March 11, 2025 affecting Platform (HQ) and Data & Reporting, lasting 17h 44m. The incident has been resolved; the full update timeline is below.
Affected components
Platform (HQ)Data & Reporting
Update timeline
- investigating Mar 11, 2025, 04:40 PM UTC
We're currently investigating an elevated load on our databases related to third-party data processing.
- identified Mar 11, 2025, 04:59 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Mar 11, 2025, 07:52 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 12, 2025, 10:24 AM UTC
This incident has been resolved.