Keygen experienced a major incident on October 20, 2025 affecting Current status by service (API) and Current status by service (Dashboard) and 1 more component, lasting 2h 10m. The incident has been resolved; the full update timeline is below.
Affected components
Current status by service (API)Current status by service (Dashboard)Current status by service (Webhooks)
Update timeline
- investigating Oct 20, 2025, 04:10 PM UTC
We are currently experiencing an outage with an upstream infrastructure provider, Heroku. We are attempting to resolve the issue as quickly as possible. We will post updates here when we have them. Heroku's status is available here: https://status.salesforce.com/generalmessages/20000226
- resolved Oct 20, 2025, 06:20 PM UTC
This issue has been resolved.