Keygen experienced a major incident on February 5, 2024 affecting Current status by service (API) and Current status by service (Dashboard) and 1 more component, lasting 1d 9h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 05, 2024, 10:12 AM UTC
As of 23:48:02, we have been experiencing a major DDoS attack. We're working with our infrastructure provider on a resolution. Thank you for your patience.
- resolved Feb 06, 2024, 08:04 PM UTC
We were able to locate the source of the problem on our end that was limiting our scaling under certain loads. We've deployed a fix and are now accepting all traffic. If there's a silver lining, it's that we fixed a long standing performance problem that reared itself sporadically, and now we know why. We're going to write up a complete postmortem soon. Thanks so much for your patience, and I sincerely apologize for the problems this outage has caused all your businesses over the last 36 hours. It's been a nightmare, but we came out stronger.