Kentico incident

Outage

Major Resolved View vendor source →

Kentico experienced a major incident on October 30, 2023 affecting Xperience Portal, lasting 21m. The incident has been resolved; the full update timeline is below.

Started
Oct 30, 2023, 08:01 PM UTC
Resolved
Oct 30, 2023, 08:22 PM UTC
Duration
21m
Detected by Pingoru
Oct 30, 2023, 08:01 PM UTC

Affected components

Xperience Portal

Update timeline

  1. investigating Oct 30, 2023, 08:01 PM UTC

    There is an outage in portal

  2. resolved Oct 30, 2023, 08:22 PM UTC

    This incident has been resolved.

  3. postmortem Oct 31, 2023, 08:48 AM UTC

    Because of a temporary issue with a 3rd party authentication service \(Auth0\), it was not possible to log in to Xperience Portal. Users who were already logged in were not affected by this issue.