Kentico incident

Custom APEX domains cannot be registered in the Xperience Portal.

Major Resolved View vendor source →

Kentico experienced a major incident on June 3, 2024 affecting Xperience Portal, lasting 3h 17m. The incident has been resolved; the full update timeline is below.

Started
Jun 03, 2024, 03:43 PM UTC
Resolved
Jun 03, 2024, 07:00 PM UTC
Duration
3h 17m
Detected by Pingoru
Jun 03, 2024, 03:43 PM UTC

Affected components

Xperience Portal

Update timeline

  1. investigating Jun 03, 2024, 03:43 PM UTC

    Custom APEX domains cannot be registered in the Xperience Portal. We are investigating this issue. Subdomain registrations (e.g., www.example.com) are not affected.

  2. resolved Jun 03, 2024, 07:00 PM UTC

    This incident has been resolved.

  3. postmortem Nov 01, 2024, 07:45 AM UTC

    Custom APEX domains registration was not working properly. Hotfix for domain management function was applied to fix the issue.