Kenna Security experienced a minor incident on February 27, 2023 affecting Kenna UI and Kenna UI and 1 more component, lasting 6h 32m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 27, 2023, 11:10 AM UTC
Customers are unable to open support cases from their accounts. We are investigating. You may reach Support via https://help.kennasecurity.com/hc/en-us/requests/new
- investigating Feb 27, 2023, 12:12 PM UTC
Customers are unable to open support cases from their accounts. We are investigating an issue with our 3rd party support vendor integration. You may reach Support directly via https://help.kennasecurity.com/hc/en-us/requests/new
- investigating Feb 27, 2023, 02:29 PM UTC
We are continuing to investigate the minor service impact. Customers are unable to open support cases from within their accounts. You can still reach Support via the Help Zone: https://help.kennasecurity.com
- resolved Feb 27, 2023, 05:42 PM UTC
This Incident is being downgraded to an internal support ticket for full resolution.