Kenna Security incident

Sandbox US is backlogging requests

Minor Resolved View vendor source →

Kenna Security experienced a minor incident on August 9, 2023 affecting Kenna UI and Kenna API and 1 more component, lasting 19d. The incident has been resolved; the full update timeline is below.

Started
Aug 09, 2023, 05:50 PM UTC
Resolved
Aug 28, 2023, 06:39 PM UTC
Duration
19d
Detected by Pingoru
Aug 09, 2023, 05:50 PM UTC

Affected components

Kenna UIKenna APIData UpdatesData ExportsConnector Runs

Update timeline

  1. investigating Aug 09, 2023, 05:50 PM UTC

    Some customers are reporting 504 errors.

  2. identified Aug 09, 2023, 08:16 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Aug 09, 2023, 09:46 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Aug 28, 2023, 06:39 PM UTC

    We have monitored for the issue for the last week and are officially moving this to resolved.

  5. resolved Aug 28, 2023, 06:39 PM UTC

    This incident has been resolved.