Kenna Security experienced a major incident on September 18, 2023 affecting Data Exports, lasting 17h 16m. The incident has been resolved; the full update timeline is below.
Affected components
Data Exports
Update timeline
- identified Sep 18, 2023, 10:13 PM UTC
An ongoing third party cloud provider network latency issue has been causing sporadic connectivity issues with data exports jobs. We are actively engaged with the cloud provider and monitoring for resolution.
- monitoring Sep 19, 2023, 11:55 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 19, 2023, 03:30 PM UTC
This incident has been resolved.