Kenna Security incident

Sandbox US mostly un-responsive

Critical Resolved View vendor source →

Kenna Security experienced a critical incident on September 26, 2023 affecting Kenna UI and Kenna API and 1 more component, lasting 2h 5m. The incident has been resolved; the full update timeline is below.

Started
Sep 26, 2023, 11:48 AM UTC
Resolved
Sep 26, 2023, 01:54 PM UTC
Duration
2h 5m
Detected by Pingoru
Sep 26, 2023, 11:48 AM UTC

Affected components

Kenna UIKenna APIData UpdatesData ExportsConnector Runs

Update timeline

  1. investigating Sep 26, 2023, 11:48 AM UTC

    Resource contention on one of the backend data layers is causing requests to fail. We are currently investigating.

  2. identified Sep 26, 2023, 12:22 PM UTC

    We have found the fix and are applying it now.

  3. monitoring Sep 26, 2023, 12:38 PM UTC

    Services are fully restored.

  4. monitoring Sep 26, 2023, 12:38 PM UTC

    monitoring the implemented fixes

  5. monitoring Sep 26, 2023, 12:49 PM UTC

    We are continuing to monitor for any further issues.

  6. resolved Sep 26, 2023, 01:54 PM UTC

    All systems have been processing as expected for the last 90 minutes. The root cause was a cloud provider system did not properly apply sizing adjustments.