Kenna Security incident

High Load on US 3 Causing Connectors to Error Out and Exports to Fail

Major Resolved View vendor source →

Kenna Security experienced a major incident on May 17, 2024 affecting Data Updates and Connector Runs, lasting 4h 5m. The incident has been resolved; the full update timeline is below.

Started
May 17, 2024, 05:15 PM UTC
Resolved
May 17, 2024, 09:20 PM UTC
Duration
4h 5m
Detected by Pingoru
May 17, 2024, 05:15 PM UTC

Affected components

Data UpdatesConnector Runs

Update timeline

  1. investigating May 17, 2024, 05:15 PM UTC

    The US 3 cloud is experiencing a heavy load, which is resulting in multiple issues. Connectors are encountering error 429 (Too Many Requests), and export processes are failing.

  2. identified May 17, 2024, 07:42 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 17, 2024, 07:53 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 17, 2024, 09:20 PM UTC

    This incident has been resolved.