Kenna Security experienced a minor incident on August 21, 2024 affecting Kenna UI and Data Exports and 1 more component, lasting 1d 23h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 21, 2024, 03:39 PM UTC
US Prod 1 is experiencing a backlog, customers may experience slow response times and 504 errors. We are currently investigating this issue.
- investigating Aug 21, 2024, 04:16 PM UTC
We are continuing to investigate this issue.
- investigating Aug 21, 2024, 07:21 PM UTC
Metrics in homepage and dashboard risk meter page have been temporarily disabled to alleviate the observed performance issues. We are continuing to investigate this issue.
- identified Aug 21, 2024, 08:32 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Aug 22, 2024, 03:25 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Aug 22, 2024, 03:43 PM UTC
We are continuing to monitor for any further issues.
- resolved Aug 23, 2024, 02:50 PM UTC
This incident has been resolved.