Kenna Security incident

Qualys connector runs are failing

Major Resolved View vendor source →

Kenna Security experienced a major incident on January 8, 2025 affecting Connector Runs and Connector Runs and 1 more component, lasting 23h 32m. The incident has been resolved; the full update timeline is below.

Started
Jan 08, 2025, 03:42 PM UTC
Resolved
Jan 09, 2025, 03:14 PM UTC
Duration
23h 32m
Detected by Pingoru
Jan 08, 2025, 03:42 PM UTC

Affected components

Connector RunsConnector RunsConnector RunsConnector RunsConnector RunsConnector RunsConnector RunsConnector RunsConnector RunsConnector Runs

Update timeline

  1. investigating Jan 08, 2025, 03:42 PM UTC

    Qualys connector runs might fail with the error: "There was an issue parsing Qualys' response, which appears to be malformed XML. Please re-run your connector, and contact support if this issue persists." An internal error is returned by Qualys when retrieving the host list. We are currently investigating this issue.

  2. monitoring Jan 08, 2025, 09:00 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 09, 2025, 03:14 PM UTC

    This incident has been resolved.