Keka incident

Word Document Preview Temporarily Unavailable Across the Platform

Major Ongoing View vendor source →

Keka is currently experiencing a major incident, which began 7h ago. The vendor's full update timeline is below.

Started
Oct 16, 2026, 12:11 PM UTC
Resolved
Ongoing
Duration
● 7h 3m
Detected by Pingoru
Oct 16, 2026, 12:11 PM UTC

Update timeline

  1. investigating Oct 16, 2026, 12:11 PM UTC

    All other platform functionalities are working as expected. Word document previews are temporarily unavailable across the platform due to an issue with the Microsoft Office Online preview service. We’re monitoring the situation and will share an update once previews are restored. We apologise for the inconvenience.