Keka experienced a minor incident on August 6, 2024, lasting 1h 21m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Aug 06, 2024, 04:04 AM UTC
Identified: During peak morning hours, our monitoring system alerted us to over-utilization of database resources. Upon further investigation, we identified that due to a set of long-running operations, end users were unable to access the application. The impact area covered client applications across our Central India 02 region. Our team is currently working on reinstating the services and taking the necessary actions.
- resolved Aug 06, 2024, 05:25 AM UTC
All impacted services have been successfully reinstated, and we are closely monitoring the application as it gains stability. We regret any inconvenience caused during this period of application outage. Thank you for your patience and understanding.