Keka experienced a major incident on September 9, 2024 affecting Keka Global Region (Login), lasting 1h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 09, 2024, 03:43 AM UTC
Our monitoring systems alerted us about a potential over utilization of database servers. Along with the monitoring system alerts, we are also notified about the accessibility issues faced by the users across regions. Upon addressing the customer concerns and monitoring alerts, our team started investigating the issue to identify the DB bottleneck which brought in the mentioned downtime. We'll keep everyone posted with the necessary updates as soon as the reason for this downtime is identified.
- resolved Sep 09, 2024, 04:43 AM UTC
This issue is resolved and all affected services have been reinstated. We are closely monitoring the application as it gains stability. We apologise for the inconvenience caused during this period of application outage. We are closely working with the related pods to plan for the next steps and how similar occurrences can be prevented in the future. A detailed RCA will be shared with all affected customers by end of day today.