Keeping incident

Elevated Errors from Gmail API for mailbox syncing

Major Resolved View vendor source →

Keeping experienced a major incident on September 13, 2024 affecting Keeping App, lasting 4h 11m. The incident has been resolved; the full update timeline is below.

Started
Sep 13, 2024, 03:53 PM UTC
Resolved
Sep 13, 2024, 08:05 PM UTC
Duration
4h 11m
Detected by Pingoru
Sep 13, 2024, 03:53 PM UTC

Affected components

Keeping App

Update timeline

  1. investigating Sep 13, 2024, 03:53 PM UTC

    We are seeing elevated errors from the Gmail API when syncing a connected mailbox. We are investigating.

  2. investigating Sep 13, 2024, 04:30 PM UTC

    The API Keeping uses to connect to Gmail is still returning elevated errors. We are continuing to investigate the issue.

  3. identified Sep 13, 2024, 04:37 PM UTC

    We've identified the issue and are working to mitigate.

  4. identified Sep 13, 2024, 04:49 PM UTC

    We are continuing to work on a fix for this issue.

  5. monitoring Sep 13, 2024, 04:49 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. monitoring Sep 13, 2024, 05:13 PM UTC

    We are continuing to monitor for any further issues.

  7. monitoring Sep 13, 2024, 08:05 PM UTC

    We are continuing to monitor for any further issues.

  8. resolved Sep 13, 2024, 08:05 PM UTC

    This incident has been resolved.