Keeping experienced a major incident on March 13, 2025 affecting Chrome Extension and Keeping App, lasting 3h 9m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 13, 2025, 11:52 AM UTC
We are investigating an issue with our email backbone provider, MailGun. Incoming email is delayed.
- identified Mar 13, 2025, 12:22 PM UTC
MailGun is not accepting email to incoming.keeping.com. We are working with MailGun to resolve the issue.
- identified Mar 13, 2025, 01:13 PM UTC
The issue has been identified - we are waiting for MailGun to resolve the issue. Only mailboxes connected via forwarding are affected.
- monitoring Mar 13, 2025, 02:12 PM UTC
MailGun has resolved the issues and emails should be flowing again. We are monitoring the fix.
- resolved Mar 13, 2025, 03:02 PM UTC
Starting at approximately 5:05 AM Eastern Daylight Time, our primary email backbone provider, MailGun, experienced an issue with the domain where we receive inbound emails on our customer's behalf. They resolved the issue at approximately 10:05 Eastern Daylight Time.