Keen incident

Delayed processing of events streamed to Keen

Major Resolved View vendor source →

Keen experienced a major incident on January 12, 2021 affecting Stream API and S3 Streaming, lasting 10h 5m. The incident has been resolved; the full update timeline is below.

Started
Jan 12, 2021, 09:18 PM UTC
Resolved
Jan 13, 2021, 07:23 AM UTC
Duration
10h 5m
Detected by Pingoru
Jan 12, 2021, 09:18 PM UTC

Affected components

Stream APIS3 Streaming

Update timeline

  1. investigating Jan 12, 2021, 09:18 PM UTC

    We are currently investigating the issue. Events sent to Keen in the last 45 minutes may not be available for querying right now.

  2. identified Jan 12, 2021, 09:49 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jan 12, 2021, 09:52 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jan 13, 2021, 07:23 AM UTC

    This incident has been resolved.