Keen incident

Some events streamed to Keen are delayed to be accessible by queries

Minor Resolved View vendor source →

Keen experienced a minor incident on March 27, 2021 affecting Stream API, lasting 7h 12m. The incident has been resolved; the full update timeline is below.

Started
Mar 27, 2021, 02:13 AM UTC
Resolved
Mar 27, 2021, 09:26 AM UTC
Duration
7h 12m
Detected by Pingoru
Mar 27, 2021, 02:13 AM UTC

Affected components

Stream API

Update timeline

  1. investigating Mar 27, 2021, 02:13 AM UTC

    1. Usually an event streamed to Keen is available for querying within 10s from being submitted to Keen. 2. Rough estimate is that the incident only applies to about 5% of events streamed to Keen. 3. Some events might be delayed by more than 3.5 hours. We are working to resolve the issue.

  2. identified Mar 27, 2021, 03:35 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Mar 27, 2021, 08:33 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 27, 2021, 09:26 AM UTC

    This incident has been resolved.