Keen incident

Delayed processing of events streamed to Keen

Minor Resolved View vendor source →

Keen experienced a minor incident on September 2, 2021 affecting Stream API, lasting 12h 33m. The incident has been resolved; the full update timeline is below.

Started
Sep 02, 2021, 07:41 PM UTC
Resolved
Sep 03, 2021, 08:15 AM UTC
Duration
12h 33m
Detected by Pingoru
Sep 02, 2021, 07:41 PM UTC

Affected components

Stream API

Update timeline

  1. investigating Sep 02, 2021, 07:41 PM UTC

    We are currently investigating this issue.

  2. identified Sep 02, 2021, 08:05 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Sep 02, 2021, 08:53 PM UTC

    Everything should be back to normal within around 1 hour (once all the events are processed).

  4. identified Sep 03, 2021, 08:15 AM UTC

    We are continuing to work on a fix for this issue.

  5. resolved Sep 03, 2021, 08:15 AM UTC

    This incident has been resolved.