Keen incident

Problems with access to Dashboards via Keen Website

Critical Resolved View vendor source →

Keen experienced a critical incident on December 27, 2021 affecting Stream API and Keen Website and 1 more component, lasting 3h 31m. The incident has been resolved; the full update timeline is below.

Started
Dec 27, 2021, 06:50 PM UTC
Resolved
Dec 27, 2021, 10:21 PM UTC
Duration
3h 31m
Detected by Pingoru
Dec 27, 2021, 06:50 PM UTC

Affected components

Stream APIKeen WebsiteDashboards

Update timeline

  1. investigating Dec 27, 2021, 06:50 PM UTC

    We are currently investigating this issue.

  2. investigating Dec 27, 2021, 08:24 PM UTC

    You might observe errors when calling API using k-n.io domain. Also problems with Custom SSL Domain might occur.

  3. monitoring Dec 27, 2021, 08:24 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Dec 27, 2021, 08:25 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Dec 27, 2021, 10:21 PM UTC

    This incident has been resolved.