Keen incident

Writing events might be delayed and some queries might fail

Major Resolved View vendor source →

Keen experienced a major incident on September 2, 2023 affecting Stream API and Compute API and 1 more component, lasting 2h 57m. The incident has been resolved; the full update timeline is below.

Started
Sep 02, 2023, 07:50 AM UTC
Resolved
Sep 02, 2023, 10:47 AM UTC
Duration
2h 57m
Detected by Pingoru
Sep 02, 2023, 07:50 AM UTC

Affected components

Stream APICompute APIKafka Inbound ClusterKafka Outbound Cluster

Update timeline

  1. investigating Sep 02, 2023, 07:50 AM UTC

    We are currently investigating this issue.

  2. investigating Sep 02, 2023, 08:06 AM UTC

    We are continuing to investigate this issue.

  3. identified Sep 02, 2023, 08:27 AM UTC

    The issue has been identified and a fix is being implemented.

  4. identified Sep 02, 2023, 08:48 AM UTC

    We are continuing to work on a fix for this issue.

  5. monitoring Sep 02, 2023, 10:01 AM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Sep 02, 2023, 10:47 AM UTC

    This incident has been resolved.