Keen incident

Incident detected with the Stream Service

Minor Resolved View vendor source →

Keen experienced a minor incident on September 23, 2025 affecting Stream API and Compute API, lasting 1h 14m. The incident has been resolved; the full update timeline is below.

Started
Sep 23, 2025, 06:34 PM UTC
Resolved
Sep 23, 2025, 07:48 PM UTC
Duration
1h 14m
Detected by Pingoru
Sep 23, 2025, 06:34 PM UTC

Affected components

Stream APICompute API

Update timeline

  1. identified Sep 23, 2025, 06:34 PM UTC

    The issue has been identified and a fix is being implemented.

  2. identified Sep 23, 2025, 06:35 PM UTC

    There is increased query failure + delay in event processing

  3. identified Sep 23, 2025, 07:36 PM UTC

    We are continuing to work on a fix for this issue.

  4. identified Sep 23, 2025, 07:43 PM UTC

    We are continuing to work on a fix for this issue.

  5. resolved Sep 23, 2025, 07:48 PM UTC

    This incident has been resolved.