keatext incident

Authentication outage

Major Resolved View vendor source →

keatext experienced a major incident on April 20, 2021 affecting Partners API and Web application, lasting 4h 26m. The incident has been resolved; the full update timeline is below.

Started
Apr 20, 2021, 03:45 PM UTC
Resolved
Apr 20, 2021, 08:11 PM UTC
Duration
4h 26m
Detected by Pingoru
Apr 20, 2021, 03:45 PM UTC

Affected components

Partners APIWeb application

Update timeline

  1. monitoring Apr 20, 2021, 06:05 PM UTC

    A major outage from our authentication provider is preventing users from authenticating to the Keatext app. We are currently monitoring the issue. https://status.auth0.com/incidents/zvjzyc7912g5?u=mlf6lcz4p3ls

  2. monitoring Apr 20, 2021, 07:05 PM UTC

    We are continuing to monitor for any further issues.

  3. resolved Apr 20, 2021, 08:11 PM UTC

    Our authentication servers are back up and running. Users are now able to log into the application.