Kayrros Outage History

Kayrros is up right now

Kayrros had 46 outages in the last 2 years totaling 461h 54m of downtime — averaging 1.9 incidents per month.

There were 46 Kayrros outages since August 30, 2024 totaling 461h 54m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.kayrros.com

Minor June 5, 2025

Methane Watch missing data

Detected by Pingoru
Jun 05, 2025, 09:16 AM UTC
Resolved
Jun 05, 2025, 09:39 AM UTC
Duration
23m
Affected: Website dashboards
Timeline · 2 updates
  1. investigating Jun 05, 2025, 09:16 AM UTC

    We are investigating missing historic Sentinel-5P detections

  2. resolved Jun 05, 2025, 09:39 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 30, 2025

Issue with kayrros.com rendering

Detected by Pingoru
May 30, 2025, 12:37 PM UTC
Resolved
May 30, 2025, 01:37 PM UTC
Duration
1h
Affected: Website
Timeline · 3 updates
  1. investigating May 30, 2025, 12:37 PM UTC

    We are currently investigating on website mobile rendering

  2. investigating May 30, 2025, 12:37 PM UTC

    We are continuing to investigate this issue.

  3. resolved May 30, 2025, 01:37 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 22, 2025

COI dashboard issue

Detected by Pingoru
Apr 22, 2025, 01:03 PM UTC
Resolved
Apr 23, 2025, 12:08 PM UTC
Duration
23h 4m
Affected: Website dashboards
Timeline · 2 updates
  1. identified Apr 22, 2025, 01:03 PM UTC

    The issue has been identified and a fix is being implemented.

  2. resolved Apr 23, 2025, 12:08 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical March 11, 2025

Dashboards loading issue

Detected by Pingoru
Mar 11, 2025, 02:27 PM UTC
Resolved
Mar 11, 2025, 02:47 PM UTC
Duration
20m
Affected: Website dashboardsWebsite dashboards
Timeline · 3 updates
  1. investigating Mar 11, 2025, 02:27 PM UTC

    We are currently investigating issues preventing some dashboards to load properly

  2. monitoring Mar 11, 2025, 02:42 PM UTC

    A fix as been implemented and we are monitoring the result.

  3. resolved Mar 11, 2025, 02:47 PM UTC

    This incident has been resolved.

Read the full incident report →

Major March 10, 2025

Delay in image processing

Detected by Pingoru
Mar 10, 2025, 07:59 AM UTC
Resolved
Mar 10, 2025, 09:15 AM UTC
Duration
1h 15m
Affected: APIWebsite dashboardsWebsite dashboardsWebsite dashboardsWebsite dashboardsWebsite dashboardsWebsite dashboardsEmails distributionWebsite dashboardsWebsite dashboardsWebsite dashboardsWebsite dashboardsWebsite dashboardsWebsite dashboardsWebsite dashboardsWebsite dashboardsWebsite dashboardEmails distributionAPIAPIAPIAPIAPIEmails distributionWebsite dashboardsEmails distributionEmails distributionEmails distributionEmails distributionEmails distributionAPIAPIWebsite dashboardsEmails distributionEmails distributionEmails distributionEmails distributionEmails distributionAPIAPIAPIAPIAPIAPIFireWatch
Timeline · 4 updates
  1. identified Mar 10, 2025, 07:59 AM UTC

    We have identified a faulty provider update in our databases causing delay in images ingestion. We are exploring remediation.

  2. monitoring Mar 10, 2025, 08:10 AM UTC

    A fix has been implemented, we are monitoring the situation.

  3. monitoring Mar 10, 2025, 08:12 AM UTC

    You may still experience delay in applications as we are processing the history.

  4. resolved Mar 10, 2025, 09:15 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 21, 2025

API instability

Detected by Pingoru
Feb 21, 2025, 10:11 AM UTC
Resolved
Feb 21, 2025, 04:50 PM UTC
Duration
6h 39m
Affected: APIWebsite dashboardsWebsite dashboardsWebsite dashboardsWebsite dashboardsWebsite dashboardsWebsite dashboardsWebsite dashboardsWebsite dashboardsWebsite dashboardsWebsite dashboardsWebsite dashboardsWebsite dashboardsWebsite dashboardsWebsite dashboardsWebsite dashboardAPIAPIAPIAPIAPIWebsite dashboardsAPIAPIWebsite dashboardsAPIAPIAPIAPIAPIAPI
Timeline · 2 updates
  1. investigating Feb 21, 2025, 10:11 AM UTC

    we are investigating some errors on multiple APIs

  2. resolved Feb 21, 2025, 04:50 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 19, 2025

Refinery Instant Pulse missing data

Detected by Pingoru
Feb 19, 2025, 03:46 PM UTC
Resolved
Feb 24, 2025, 07:57 AM UTC
Duration
4d 16h
Affected: Website dashboardAPI
Timeline · 2 updates
  1. investigating Feb 19, 2025, 03:46 PM UTC

    We are investigating some delays in foottraffic data

  2. resolved Feb 24, 2025, 07:57 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor December 12, 2024

LNG feedgas missing data

Detected by Pingoru
Dec 12, 2024, 09:45 AM UTC
Resolved
Dec 12, 2024, 05:09 PM UTC
Duration
7h 23m
Affected: Website dashboardsWebsite dashboardsAPIAPIEmails distributionEmails distribution
Timeline · 2 updates
  1. investigating Dec 12, 2024, 09:45 AM UTC

    We are investigating some delay in LNG feedgas data collection preventing updates

  2. resolved Dec 12, 2024, 05:09 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 22, 2024

Stockpiles missing data

Detected by Pingoru
Nov 22, 2024, 05:49 PM UTC
Resolved
Dec 03, 2024, 03:59 PM UTC
Duration
10d 22h
Affected: Website dashboardsAPI
Timeline · 2 updates
  1. investigating Nov 22, 2024, 05:49 PM UTC

    We are investigating some delay in Skysat images processing preventing StockPiles updates.

  2. resolved Dec 03, 2024, 03:59 PM UTC

    This incident has been resolved.

Read the full incident report →

Major November 4, 2024

Delay in E-Geos data acquisition

Detected by Pingoru
Nov 04, 2024, 10:57 AM UTC
Resolved
Nov 04, 2024, 11:02 AM UTC
Duration
5m
Affected: APIEmails distributionWebsite dashboards
Timeline · 3 updates
  1. identified Nov 04, 2024, 10:57 AM UTC

    The E-Geos data acquisitions was delayed and is being processed.

  2. identified Nov 04, 2024, 10:57 AM UTC

    We are continuing to work on a fix for this issue.

  3. resolved Nov 04, 2024, 11:02 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice October 31, 2024

Delayed COI delivery

Detected by Pingoru
Oct 31, 2024, 03:35 PM UTC
Resolved
Oct 31, 2024, 01:00 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Oct 31, 2024, 03:35 PM UTC

    The COI data delivery was delayed by 10min.

Read the full incident report →

Notice October 11, 2024

LNG dashboards data issue

Detected by Pingoru
Oct 11, 2024, 07:47 AM UTC
Resolved
Oct 10, 2024, 07:00 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Oct 11, 2024, 07:47 AM UTC

    We fixed a data quality issue on the 10/10/2024 which was affecting LNG dashboards.

Read the full incident report →

Minor October 7, 2024

Opstracker wells data issue

Detected by Pingoru
Oct 07, 2024, 09:08 AM UTC
Resolved
Oct 07, 2024, 06:30 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Oct 07, 2024, 09:08 AM UTC

    We have fixed on the 07/10/2024 a data field in Opstracker data from the 04/10/2024 that was initially published in a wrong format.

Read the full incident report →

Minor September 30, 2024

Industrial Energy Demand delivery delay

Detected by Pingoru
Sep 30, 2024, 07:59 AM UTC
Resolved
Sep 30, 2024, 09:03 AM UTC
Duration
1h 4m
Affected: Website dashboardsAPI
Timeline · 2 updates
  1. identified Sep 30, 2024, 07:59 AM UTC

    We have identified an issue causing delay in the Industrial Energy Demand delivery. We are working toward a solution.

  2. resolved Sep 30, 2024, 09:03 AM UTC

    This incident is now solved and Industrial Energy Demand delivery is back to normal.

Read the full incident report →

Minor September 25, 2024

Outdated Solar data

Detected by Pingoru
Sep 25, 2024, 01:26 PM UTC
Resolved
Sep 26, 2024, 07:21 AM UTC
Duration
17h 54m
Affected: Website dashboardsEmails distributionAPI
Timeline · 4 updates
  1. investigating Sep 25, 2024, 01:26 PM UTC

    We are currently investigating an incident preventing solar data release leading to outdated data.

  2. identified Sep 25, 2024, 02:00 PM UTC

    The issue has been identified. Solar data is progressively being released.

  3. identified Sep 25, 2024, 04:58 PM UTC

    We are still releasing new solar data. We will inform you when data is fully released.

  4. resolved Sep 26, 2024, 07:21 AM UTC

    This incident has been resolved, all data has been released.

Read the full incident report →

Notice September 19, 2024

Ops Tracker delayed release

Detected by Pingoru
Sep 19, 2024, 08:19 AM UTC
Resolved
Sep 16, 2024, 04:00 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Sep 19, 2024, 08:19 AM UTC

    The release of daily data were delayed by few hours delaying API data freshness and some email sending.

Read the full incident report →

Minor September 9, 2024

Delay in Sentinel-2 ingestion for methane products

Detected by Pingoru
Sep 09, 2024, 10:25 AM UTC
Resolved
Sep 10, 2024, 09:32 AM UTC
Duration
23h 6m
Affected: Website dashboards
Timeline · 5 updates
  1. identified Sep 09, 2024, 10:25 AM UTC

    We have identified an issue slowing down Sentinel-2 imagas ingestion for methane product. We are currently working towards a correction to speed up ingestion.

  2. identified Sep 09, 2024, 01:36 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Sep 09, 2024, 05:26 PM UTC

    A fix has been implemented and we are monitoring results.

  4. monitoring Sep 10, 2024, 07:09 AM UTC

    The ingestion issue has been fixed. The system is processing the backlog. We are monitoring for further issue.

  5. resolved Sep 10, 2024, 09:32 AM UTC

    This incident has been resolved.

Read the full incident report →

Major September 3, 2024

Sentinel-2 data loss

Detected by Pingoru
Sep 03, 2024, 03:08 PM UTC
Resolved
Sep 03, 2024, 04:11 PM UTC
Duration
1h 2m
Affected: Website dashboardsEmails distributionAPI
Timeline · 3 updates
  1. investigating Sep 03, 2024, 03:08 PM UTC

    We are currently investigating an issue preventing release of daily IED update.

  2. identified Sep 03, 2024, 03:53 PM UTC

    We have identified the root cause of the issue and are working toward resolution or workaround.

  3. resolved Sep 03, 2024, 04:11 PM UTC

    5% of the IED asset have been forward filled with historical data due to corrupted images during Sentinel-2 acquisition.

Read the full incident report →

Critical August 31, 2024

Some dashboards unavailable

Detected by Pingoru
Aug 31, 2024, 11:17 AM UTC
Resolved
Aug 31, 2024, 01:50 PM UTC
Duration
2h 33m
Affected: Website dashboardsWebsite dashboardsWebsite dashboards
Timeline · 2 updates
  1. identified Aug 31, 2024, 11:17 AM UTC

    We have identified an issue preventing dashboards to load with a license error message despite the status of your product license. We have identified the cause and we are working with our partner to resolve this issue. Products affected are: ∙ LNG monitoring - Website dashboards ∙ LNG enhanced monitoring - Website dashboards ∙ Forest Carbon Monitor(FCM) - Website dashboards

  2. resolved Aug 31, 2024, 01:50 PM UTC

    This incident is now resolved.

Read the full incident report →

Major August 30, 2024

LNG dashboard unavailable

Detected by Pingoru
Aug 30, 2024, 06:19 AM UTC
Resolved
Aug 30, 2024, 07:59 AM UTC
Duration
1h 39m
Timeline · 3 updates
  1. investigating Aug 30, 2024, 06:19 AM UTC

    We are currently investigating an issue preventing LNG dashboard to load which cause a message "Please ask Client Support for a tableau license in order to view this dashboard." to appear on the app.kayrros.com application.

  2. monitoring Aug 30, 2024, 07:34 AM UTC

    A fix has been implemented. The service is available. We are monitoring the situation.

  3. resolved Aug 30, 2024, 07:59 AM UTC

    This incident has been resolved. All services are operating normally.

Read the full incident report →