Kayrros experienced a critical incident on August 31, 2024 affecting Website dashboards and Website dashboards and 1 more component, lasting 2h 33m. The incident has been resolved; the full update timeline is below.
Affected components
Website dashboardsWebsite dashboardsWebsite dashboards
Update timeline
- identified Aug 31, 2024, 11:17 AM UTC
We have identified an issue preventing dashboards to load with a license error message despite the status of your product license. We have identified the cause and we are working with our partner to resolve this issue. Products affected are: ∙ LNG monitoring - Website dashboards ∙ LNG enhanced monitoring - Website dashboards ∙ Forest Carbon Monitor(FCM) - Website dashboards
- resolved Aug 31, 2024, 01:50 PM UTC
This incident is now resolved.